At Shopy7, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
There are some details about our Return & Exchange policy.
CAN I EXCHANGE MY ORDER?
Yes.We are happy to accept exchange within 7 days after signature, accept the quality problem, such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
A: If you want to exchange an item without any quality problem for exchange within 7 days after signature, please send an email to this email address with your order number details:firstname.lastname@example.org
we will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
B: If the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. Please send us an email with your order number details, also the product problem pictures. We will look into the case once we receive your email, then offer you some solutions.
MAY I EXCHANGE MY PRODUCTS WITHOUT CONTACTING YOU?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, we need to confirm the delivery company and order value and shipping back tracking number from you.
WHEN WILL I RECEIVE MY EXCHANGE?
We will arrange the new order delivery after we have received, and confirmed that the returned products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com. We always guarantee a response within 24 hours and will be happy to help you.