1. How do I place my order?
Ordering online from shopy7.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘PROCEED TO CHECKOUT’ button. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
2. An item added to my shopping cart was sold out
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping cart is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
3. Is my privacy and personal information secure on your site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times.We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.
4. How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Shopy7 is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Shopy7 do not accept C.O.D. deliveries.
Please note the following product return requirements:
Merchandise must be returned within 7 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards, jewelry, underwear and bodysuits merchandise may not be returned.